Frequently Asked Questions

What is the return & exchange policy?
All orders are custom made in the USA and are non-refundable and non-returnable. Each item (whether pre-designed or Design Ur Own) is custom made just for you. If there is a defect in an item or a wrong item was sent to you we will fix this for you immediately. 

How do I design my own bedding?
Gosh, you're so trendy. Let your inner-designer shine with our DESIGN YOUR OWN package. You have the opportunity to custom design EVERY item in your room. The possibilities are endless. Follow the steps when creating your dream room. Please make sure you click each fabric and approve it before adding it to the cart. Each item is added separately to the cart. Keep in mind, colors may vary due to your monitor settings and some fabrics may look distorted. For an exact swatch sample, please order a swatch OR email the sales department for a jpg swatch. 

How do I get design assistance?
We're here to help! Our “Hire a Designer” program is perfect for you. Give us some of your inspiration (colors, pictures, or patterns) and we will design ur custom room for you from top to bottom. Each design consultation will come with 1 FULL HOUR of personal design help (via email thread or phone) as well as detailed list of your design plan - this is complete with links and instructions on how to order your final design. You will order the items you want and make any changes your little heart designs {desires} using the Design Ur Own Section.

What are monograms made of?
Our monograms are made out of vinyl and are heat-pressed to your fabric products or applied directly to your wall/furniture by peel-and-stick. Vinyl monograms allow for bigger, bolder, more fab monograms. We suggest turning the items inside out when washing. Air dry.

How are headboards attached?
Our NEW Headboards are lightweight (about 3 lbs) and are attached with command tab hooks (from your local hardware store), perfect for dorm & cinderblock walls. The headboard will come with a loop on the back to hang your headboard on the hook at any height desired to fit any dorm room set up.

How are bed skirts attached?
Our NEW bed skirts are sewn directly into decking that can be easily and securely tucked under you mattress. No need for pins or tension rods. 

What is the turnaround time?
Turnaround time is 2-4 weeks during normal production. During our busy season May-August please expect a longer turnaround time of up to 4-6 weeks. We work diligently to get orders out in a timely manner. For dorm decor we suggest ordering early in the season to guarantee arrival. The DAY the items are ready, they will be shipped and you will receive shipment notification from UPS/USPS. Monogramming is done the day the orders are ready, and shipped the same day - monogramming does not hold the order up! Need your order faster? No problem… see “How can I get my order faster?” below. 

How can I get my order faster?
“Expedited Processing” ensures that your items are created and shipped within 2 weeks. The $50 expedited fee is in addition to standard shipping rates. “Expedited” refers to the time it takes to create the custom products and it does NOT include the transit time from our South Florida Warehouse to your shipping destination. We work around the clock to get these orders out as quickly as possible. If you need your items by a specific date, please write in the notes "Willing to Pay 2- Day Shipping or Overnight Shipping" in checkout and we will contact you when your order is ready to ship for additional payment. Any additional shipping fees must be paid PRIOR to shipment. 

What are the care instructions?
We suggest using cold water and mild detergent (Woolite) when laundering your custom bedding. Drying is not recommended - Air Dry Only.

How can I track my order?
If you registered a D2D account all you need to do is sign in to your account using the "My Account" tab at the top right of the page. Sign in using your email and password. Once you have signed in click "View your order history" to see the current status of your order. Note: We HIGHLY recommend that you create an account.

Can I track my order if I did not register?
Unfortunately, due to our high volume of custom orders, we are unable to track orders via the phone & email. Our main goal is to get the orders out as soon as possible. Upon shipment you will receive an email with tracking information from UPS.

How can I contact you?
Chat us! Our customer service reps are available to help via our chat feature. If a representative is not available, please leave your information and we will get back to you in a jiffy! Email is the best way to contact us. To better assist you in directing your inquiry to the appropriate department please email us using the contact form. If you want to call us please do so at 561.790.7161.

What is your shipping policy?
We will ship the items the day they are ready. Regular Shipping will have your order shipped from our Warehouse within 2-4 weeks (this does NOT include the time it takes to deliver your package from our Florida Warehouse to your final destination). We make it a priority to ship out orders in a timely fashion. If you need your order faster, we recommend Expedited Processing. All Expedited orders will incur a $50 handling fee and we will have your order shipped from our Warehouse within 2 weeks. If you need your order by a specific date, please write the date in the Notes section and we will contact you if additional shipping fees will need to be incurred (overnight/2-day shipping) Payment for any expedited processing/additional shipping fees must be paid in advance by customer before order is shipped out.

Shipping Specifics
To ensure your order reaches you safely, additional oversized-item surcharges may apply to some heavy or bulky items due to size, weight, or special handling required. This item surcharge is in addition to standard shipping rates. We do not ship to P.O. Boxes. Duvet inserts and wall monograms will be shipped separately from your D2D bedding.

Items won't add to my cart.
Please make sure cookies are enabled in your browser. Also look for errors or required fields when ordering an item. If you fail to fill out all required fields you will see a red error above the field.

I think my order is missing something... what do I do?
Please thoroughly inspect items as soon as they arrive. All orders are checked by two D2D employees to ensure correctness. Please check the entire box for small items such as headboard Velcro and bed skirt pins that may fall to the bottom. The pillow sham is usually stuffed into the duvet cover package. We are happy to correct any mistakes within 7 days of delivery.

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